Safe Entertainment • For players 21+

0tk10's commitment to Responsible Gaming

Play for fun — not under pressure. 0tk10 provides all the tools and support you need to play within safe limits.

Our Policy

Why is Responsible Gaming important?

Online betting and casino games are a popular form of entertainment — but they should always be enjoyed within limits. 0tk10 believes that responsible gaming habits ensure a happy and healthy experience for every player over the long term.

Gambling is entertainment, not a source of income. When playing starts causing stress instead of fun, something is not right. Our responsible gaming guidelines will help you recognise that moment and take the right steps.

We care about the mental and financial wellbeing of every one of our players. That is why we provide effective tools such as deposit limits, self-exclusion, and time-out directly within your account settings.

Remember: Betting is a form of entertainment. Placing more bets in the hope of recovering lost money is never the solution.

Warning: If you feel that you are losing control over your gambling, please contact our 24/7 live chat support right away.

Safety Tools

The safety tools in your hands

Deposit Limit

You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once set, you will not be able to deposit more than that amount within the chosen period. Decreasing the limit takes effect immediately; increasing it requires a 24-hour waiting period.

Session Time Limit

Set a maximum duration for each gaming session. Once the time is up, you will be logged out automatically. This is effective for keeping the habit of playing for long periods without realising it under control.

Time-Out

Use the time-out feature if you want to take a temporary break. During this period your account login and all transactions will be suspended. A time-out can be set from 24 hours up to 90 days.

Self-Exclusion

Choose self-exclusion if you need a long-term break. Selecting this option will keep your account completely inactive for a period of 6 months up to 5 years. Any attempt to create a new account during this time will also be blocked.

Betting History Review

You can view your complete betting and transaction history from your account at any time. Staying aware of your own spending patterns is the first step in responsible gaming.

24/7 Support

Live chat support in Bengali is available around the clock. Contact us any time to talk about gaming concerns, account limits, or self-exclusion.

Check Yourself

When should you be cautious?

If any of the following signs apply to you, it may be time to pause and seek help:

You are spending more than your budget and taking on debt to cover it
You are placing more bets to try to win back money you have lost
You are hiding your gambling from family or friends
You try to stop playing but cannot control yourself
You are neglecting work, family, or sleep because gambling is on your mind
You are turning to gambling to escape stress or sadness

Healthy Gaming Habits

The golden rules of responsible gaming

Following these simple rules will keep gaming a source of enjoyment at all times:

Set a budget in advance and never exceed it
Treat gaming as entertainment — not as a way to earn money
Take regular breaks and spend time with family and friends
Set a session time limit and a deposit limit in advance
Never place bets when you are drinking or under stress
Accept losses calmly — there is always another chance to try again another day

Step by Step

How do you set limits?

You can activate safety tools at any time by following the steps below from your account settings:

Log in to your account

Open the Responsible Gaming menu

From the settings menu, go to the "Responsible Gaming" option.

Choose the tool you need

Select whichever you need — deposit limit, session time, time-out, or self-exclusion — and set the amount or duration.

Confirm

Confirm the change. Decreasing a limit or activating a break will take effect immediately.

Get support when you need it

Talk to our team in Bengali via 24/7 live chat for any issue. You can also email [email protected].

Financial Limits

Set limits on deposits and withdrawals

৳500

Minimum deposit

A minimum of ৳500 can be deposited using any payment method.

৳1,000

Minimum withdrawal

A minimum of ৳1,000 can be withdrawn using any method.

30 min–3 hrs

Withdrawal time

Withdrawals are typically processed within 30 minutes to 3 hours.

Payment Method

bKash, Nagad, Rocket, and Upay — secure transactions on all four.

Common Questions

Questions and answers about responsible gaming

Yes. After activating self-exclusion, any withdrawable balance remaining in your account can be returned through our support team. Contact us anytime via 24/7 live chat or email at [email protected] for details.

Decreasing a deposit limit takes effect immediately. However, if you request to increase a limit, a 24-hour "cooling-off" period applies — this pause gives you time to reconsider your decision.

A time-out is a temporary break — usually from 24 hours up to 90 days. Your account reactivates automatically once the period ends. Self-exclusion is a long-term solution — from 6 months up to 5 years — and cannot be cancelled by you during that period.

Start by having an open and honest conversation with them and encourage them to seek help. The 0tk10 support team can assist with account matters upon a third-party request — write to [email protected] with the details.

No. 0tk10 is for players aged 21 and above only. Age is verified at the time of account registration and KYC documents may be requested at any time. Any account found to belong to a minor will be closed immediately.

Stop playing right away and take a break. If needed, activate a time-out from your account. Our 24/7 live chat support team is always available in Bengali to listen and provide the help you need.

Play safely, enjoy with peace of mind

Cricket betting, slot games, or live casino at 0tk10 — enjoy them all responsibly.

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